Privacy Policy

PRIVACY STATEMENT

 

At Tigre Candles we’re committed to protecting and respecting your privacy. We aim to be transparent in how we look after your personal data. This notice explains when and why we collect personal information about the people who visit our website, or who request information or enquire about a product from us.

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Tigre Candles. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing and using this website and/or registering with www.tigrecandles.com you are agreeing and consenting to be bound by the practices detailed in this policy, which may be amended from time to time in accordance with any changes to our information collection/practices or regulatory requirements. Any new policy will automatically take effect once published on the website.

Your privacy and security are taken very seriously, so we ensure that any and all of your personal information collected is treated in accordance with the applicable data protection laws. The below sets out the basis on which any personal data we obtain from you, or that you provide to use, will be processed by us.
 

DATA COLLECTION

 

When you visit the Site (www.tigrecandles.com), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We obtain information from you when you type in your personal details (i.e. when placing an order or making an enquiry etc.). We also collect data automatically as you use our website.

The information we collect from you is dependent on the activities you are carrying out on our website. We may collect the following data from you:

Your contact details – required to fulfil purchases e.g. name, address, telephone number and email addresses.
Your payment information including credit card details
Any recent online activity on our website, related to products/transactions even if they have not been completed – including and not limited to duration of visit, products viewed/searched, basket abandonments – as well as information from cookies.
We may sometimes ask you to take part in surveys that we use for research purposes, to improve customer experience – although you are not obliged to respond to them.
The main purposes for collecting and storing certain personal information are as follows:

Order processing
Product delivery
Payment authorisation and billing
Product promotions/offers
Website improvements

You can view and change your personal details held by us by logging in to your account, if you have made one. You may also contact us directly to find out this information. We will contact you with marketing content where relevant. If at any time you wish to stop receiving our newsletter, you can click the unsubscribe link included in the footer of every email campaign sent. Alternatively, you can contact us directly at hello@tigrecandles.com to request removal.

 

THIRD PARTIES

We will never sell your personal information onto third parties, but we do share customer information with third parties to fulfil orders and improve our services as detailed below:

Courier Service in order to fulfil purchase deliveries.

Wix to power our online store.
Wix Payments and PayPal to process and authorise card payments, completing orders securely.
Wix Marketing to maintain our newsletter subscribers and generate purposeful marketing content.

Social media links to Instagram, Facebook and Tiktok who have their own privacy policies and terms of service.
By purchasing on the website, you are consenting to Tigre Candles sharing the necessary personal information with these third parties to process your order as stated, to banks, credit card companies and couriers. Some of these selected third parties may be in countries outside of the United Kingdom.

In order to protect against fraudulent use of credit cards, we carry out security checks on all orders. These can take numerous forms and may involve contacting you via telephone or email before your order is successfully processed, our shopping cart system is fully secure with 128 bit SSL certification, and conforms to certified PCI regulations.
Payment methods are either via PayPal or Wix Payments. No data relating to electronic payments is passed through, or stored by Tigre Candles.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

COOKIES

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn't be able to recognise you, make recommendations, update your basket or allow you to automatically update previously added information. Cookies enable any purchases you make on our website to be quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you or people who may use your computer. Only Tigre Candles can access the information provided by these cookies. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

 

YOUR RIGHTS

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CONTACT DETAILS

We will do our utmost to get back to you as quickly as possible.

Email: hello@tigrecandles.com