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We hope you love your Tigre Candle purchase, but if you want to request a refund, we offer returns on any unwanted items, as long as they remain in a re-sellable condition and in original packaging. Please send us an email at hello@tigrecandles.com with your order number within 14 days of receiving the order to initiate a return or exchange. For more information please visit our FAQ page.

We offer Free Delivery on all our orders! You can usually expect your orders within 3 - 5 days from dispatch. If you need your order expedited, email us we may be able to help. We currently ship to the UK and Ireland. If you require international shipping and would like to place a large order, corporate gift or are interested in becoming an international supplier, please get in contact with us via email hello@tigrecandles.com

MELT : On your first burn keep your candle lit for at least 3 hours so the melted wax reaches all edges of the candle jar to achieve a full melt pool and avoid tunnelling and being left with a "memory ring".

 

SNIP: Always trim your wicks to ¼” (5mm) to avoid unnecessary sooting and mushrooming of the wick. If your wick is too long, you might notice that it uses up the candle wax faster, or may see soot or smoke appearing.

 

WATCH: Never leave a lit candle unattended and keep away from children, pets, air drafts and anything that is flammable. If there is a chance you may fall asleep, extinguish your candle immediately!

 

BLOW: Blow your candle out gently or use a snuffer when extinguishing it to avoid splatter. We recommend burning for no more than 4 hours at a time. Extinguish the flame if it becomes too high or flickers repeatedly. When it gets towards the end, swap your candle out for a new one when 1/2 an inch of wax remains.